Job Description
- Receive and respond to inbound e-mail and voice inquiries; gather and verify required information
- Actively listen to the customer, taking their request for product or services.
- Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
- Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new products and services
- Achieve assigned Key Performance Indicators
Salary Range: 18,000 - 20,000
Qualifications:
- With or Without BPO experience are welcome to apply
- Excellent verbal and written communication Skills
- Can Work Onsite